Bengol Privacy Policy
Our Strong Commitment to Protecting Your Data

1. What Information We Collect

When you create an account and use Bengol, we collect certain personal information that is necessary to operate the platform. The sole purpose of this is to deliver the best possible service and keep our platform secure. Bengol never collects unnecessary or excessive data.

1.1 Information You Provide Directly

Information you provide to us directly includes:

• Full name, date of birth, and gender
• Email address and mobile number
• Current and permanent address
• National ID or passport number (for KYC verification)
• Payment method details (mobile banking number or bank account)

1.2 Automatically Collected Information

When you use Bengol, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Login time and session details
• Gaming activity and transaction history
• Click patterns and page visit data

1.3 Information Received from Third Parties

In some cases, we may receive identity verification information from trusted third parties to meet legal obligations. This is always done with your consent or as required by law.

2. How We Use Your Information

Bengol uses collected data only for specific, legitimate purposes. We have a clear legal basis for every instance in which your data is used.

• Account management: To create, verify, and manage your account.
• Service Delivery: For gaming services, deposit & withdrawal processing, and customer support.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To comply with applicable laws and regulatory authority requirements.
• Service Improvement: To improve platform performance and enhance the user experience.
• Promotional Communications: To send you offers and updates with your consent (you can opt out at any time).
• Responsible Gaming: To detect unusual gaming patterns and offer support.

3. Cookie Policy

Bengol's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help make your browsing experience smoother and more convenient.

3.1 Types of Cookies We Use

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Remembers your preferred language, theme, and settings.
• Analytics Cookies: Collects site usage statistics to help us improve our services.
• Security Cookies: Helps detect and prevent fraudulent activity.

3.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, turning off essential cookies may cause some features of the platform to stop working correctly.

4. Data Sharing & Disclosure

Bengol may share your personal data with third parties only in strictly limited circumstances and under tight controls. Your data is never sold for commercial purposes.

4.1 When Information May Be Shared

• Payment Processors: Only the information required to complete a transaction is shared with the relevant payment service provider.
• Regulatory Authority: With government agencies where required by law or for investigative purposes.
• Identity Verification Services: With authorized verification bodies for the KYC process.
• Technology Partners: With server hosting and cybersecurity service providers (under strict confidentiality agreements).

5. Data Retention Period

Bengol retains your data only for as long as necessary. All information is stored securely while your account is active. After account closure, certain data may be retained for a legally required period.

Once the retention period expires, data is securely deleted or anonymized.

6. Protection of Minors

Bengol strictly prohibits use of its services by anyone under 18. We do not knowingly collect personal data from minors. Age is verified at registration, and age confirmation is mandatory as part of the KYC process.

If we find evidence that a minor is using Bengol, the account will be closed immediately and all associated data will be deleted. If you believe your child is using Bengol, please contact our support team right away.

7. Security Measures

Bengol uses industry-leading security technology to protect your data. Our security team monitors systems 24/7 to detect and prevent any potential threats.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Sensitive data is stored in our database with AES-256 encryption.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing.
• Automatic alerts for suspicious logins or account activity.
• Physical security measures at our data centers.

8. Your Rights

You have a number of important rights under Bengol's Privacy Policy. It is Bengol's responsibility to uphold these rights.

To exercise these rights, email us at [email protected] or submit a request through your account settings. We aim to respond within 30 days.

9. Policy Changes

Bengol may update this Privacy Policy from time to time. Revisions may be necessary due to regulatory changes, technological improvements, or updates to our services.

For significant changes, we will send advance notice to your registered email and display a clear announcement on the platform. For minor changes, the "Last Updated" date at the top of this page will be revised.

10. Contact & Complaints

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We take every message seriously.

• Email: [email protected]
• Response Time: Typically within 24–72 hours
• Language: Support available in both Bengali and English

If your complaint is not resolved, you have the right to lodge a complaint with the relevant data protection authority.